Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of jarlhome.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
✅ FRIENDLY DESIGN: 2 panels per package (Sheer Not Included/without straps), each panel has 8 metal silver grommets. The design of silver grommet creates casual elegance for your house, which makes the curtains easy to install and slide.
L***y –
Quality at height, total non-penetration of light. Very satisfied. Seller recommend
E***v –
Curtains liked, all as in the description, the seller as requested, came by the company sdek to omsk for 3 weeks
R***d –
The seller is very pleased as an honest and decent person. The seller is a little wrong and sent the goods not according to the order. It happens sometimes. More precisely, i asked after the order to change something, but he forgot about it. Well, a man was wrong. The seller did not long thinking sent a second parcel with the correct order. Man values image and reputation. This is very important for business. First order sell and return the money. A person should not work at a loss, even if he made a mistake. Thank you for your honesty. Curtains take a second time and happy with them. Otherwise i would not order them here again. Light does not miss, on the window look dignified and rich. I recommend the seller and the product.
N***r –
First of all I would like to thank the seller for kind and understandable assistance. Instead of waiting money he kindly advised to purchase one cloth and send a message to split it according to the measures taken. The curtains arrived super fast – within 14 days. I’m a bit certain about the color that is not as expected but it’s not a prob. Thanks a lot
M***y –
It was long time till they came but it was worth the waiting beautifull quallity for the price! Perfect fabric and stitching. No light trought really blinding curtains great!
L***a –
The goods came in less than a month and a half. Everything was sewn by my standards. Curtains wonderful!!! I will order from this seller more!!!
M***a –
Excellent quality! I’m very happy. Delivery sdek to the door
T***a –
The seller umnichka, always answered, made my size curtains. Good luck to him! Curtains are dense, a little not even seams, but it is not visible at all
M***a –
The seller is good, sewn curtains according to my size, delivery to the apartment, curtains are heavy, dense, blackout is good. Thank you to the seller.